Privacy policy

Read it as a timeline

This policy follows you through the site in the order things actually happen: you open CocoFlirt, you start a chat, maybe you sign up, maybe you pay, and one day maybe you leave. At each step it says what we get and what we do with it.

You open cocoflirt.com

A guest account is set up for you automatically, which is why there is no form before your first match. Like every website, we also receive what your browser sends: IP address, device and browser type, operating system, a device identifier and network details. The IP address gives us an approximate location, about city level. Nothing more precise is collected unless your device settings allow it.

You start a chat

The match screen asks your browser for the camera and microphone. You can withdraw that permission in your browser settings at any time. During a video chat, picture and sound are carried to the other person by a real-time streaming provider. In a text chat, your messages are stored so they can be delivered and shown in your inbox.

The person you are matched with sees your camera, hears your voice, reads your messages and can open your public profile (nickname, avatar, anything you posted). She does not see your email, your phone number, your payment details or your exact location.

Camera safety checks

On the match screen and during chats, CocoFlirt may take a still image from your camera now and then. A face check runs in your browser and sends us its result: how many faces were found, their size, sharpness and brightness. Depending on settings, the still itself may be uploaded as well, and how often this happens can change without anything appearing on screen.

The purpose is safety, nothing else: spotting a covered or empty camera, or one pointed at something the other person never agreed to see. Other members never see these stills, they do not go on your profile, and they are not used to decide who you meet.

You sign up or sign in

Registering takes an email address, a display name and a password; a photo, short bio, birthday or gender are optional. If you sign in through another service, it passes on only what you approve on its own screen, usually a name, an email and a photo.

You pay for something

Payments go through outside payment companies. We receive billing details and a record of each order; full card numbers stay with the processor.

All the while: usage and analytics

We log which pages you open, what you tap, how long you stay and which link brought you here, plus ordinary server logs. Google Analytics only starts counting once you press Accept in the cookie banner, and it never receives your chats or messages. You can change that answer on the cookie policy page.

What all of this is used for

• Making the product work: matching, chats, messages, your wallet, the features you asked for.
• Choosing what to show you: which profiles and matches come up, and your display settings.
• Writing to you: service notices and answers to your emails.
• Keeping people safe: catching fraud, abuse and accounts that break the terms or the community guidelines.
• Fixing bugs and seeing which features get used.
• Legal duties, and protecting members and the public.

When it leaves CocoFlirt

We do not sell personal data. It goes outside only:

1. when you ask us to share it;
2. to providers that keep the site running (hosting, content delivery, real-time streaming, payments, support tools), who must keep it confidential;
3. when a law, a court or a public authority requires it, or when we need it to protect members, the public or the service;
4. if the service is merged, sold or restructured;
5. once it has been combined or anonymised so it no longer points to you.

Sign-in screens and payment pages run by other companies follow their own privacy notices.

You close your account

Personal data is kept while your account exists. After you close it, it is deleted or anonymised over time, except what we must keep to settle disputes, enforce agreements or meet legal and tax duties. Safety stills and their check results are kept only while a report, abuse prevention or a legal duty needs them.

Your rights, and how to use them

Depending on where you live, you can ask for a copy of your data, a correction, deletion, a machine-readable export, or limits on how some of it is used. Email [email protected], preferably from the address on your account, and we will reply within the time your local law allows. Marketing emails carry their own unsubscribe link.

Security

Data is encrypted in transit and at rest, access is restricted and authenticated, and our systems are checked regularly. No site can promise perfect security, so use a password you do not use anywhere else.

Nobody under 18

CocoFlirt is for adults. We do not knowingly collect data about anyone younger, and we delete it when we find it. If you think a minor has given us their details, email us and see the child safety page.

Changes to this policy

The date at the top moves whenever this page changes, and bigger changes are also announced on the site or by email. Using CocoFlirt after an update means you accept the new version.