Contact us
Last updated
In one bite
Everything goes to one address: [email protected]. Pick a subject line from the list below and include the details it mentions.
The address
There is no phone line and no live chat with staff. Email reaches the people who can actually sort things out.
Subject lines that get you to the right place
- "Report" Someone you met in a chat. Report the profile in the app first, it is quicker, then email us the nickname and roughly when it happened if you want to add more.
- "Payment" A charge, a missing top-up or coins you did not expect. Include your account email or ID, the date, the amount and the order number on your receipt.
- "My data" A copy, a correction or deletion. Write from the email on your account if you have one, and say which of the three you want.
- "Under 18" Anything involving someone who may be a minor. End the chat, report the profile and read the child safety page. Never send us the material itself.
- "Copyright" Use the checklist on the copyright page so your notice has everything it needs.
- "Hello" Bugs, ideas, press, partnerships, or anything that fits nowhere else.
Related pages: community guidelines, child safety, copyright and privacy.
Related pages
Something here unclear, or need to ask about your own data? Write to [email protected].